We totally understand that not all of your questions about stubbie holders will be answered on the pages of this web site.
This Help & FAQ page is an evolving and continuing work with updates regularly being added.
The information presented here has been gathered as a result of the many years of dealing with clients and their quest for more information.
Q. I have received my quote and design and I am happy with the price and I want to order. How do I do this?
A. On your quote, and on most of the emails we have sent you, are instructions found under the heading "How to Order". Read the instructions and follow the link to the order page.
Q. How do I pay?
A. Once we have processed your order we will send you the final art proof, approval instructions, and the invoice which has the payment details. You can see all the payment options here.
Q. I have paid my money so why do I have to send the approval form?
A. Even though payment certainly indicates you are happy with the proof of your design for legal reasons and our need to be 100% precise we need the approval officially.
Q. I have had bad experience with delivery times with stuff I have ordered online. Will I have this issue with you guys?
A. No. Stubby Coolers Online is very serious about deadlines so when we state a delivery date it is an "on or before" date and it is most likely that your coolers will be delivered before the quoted date.
Q. Why don't you have a price list on your web site?
A. Good Question! The stubby coolers that are supplied by Stubby Coolers Online to our many and varied clients are all custom made and are all so different that it makes it impossible to maintain a standard price list as such. We have found that by individually quoting on each job that we are able to provide the best value for money stubby holder at the absolute best possible price around.
Q. What is the minimum quantity I can order?
A. Stubby Coolers Online minimum quantity is strictly 50 for custom coolers. Thus your order must be 50 of the same product with the same artwork.
Q. How do I place an order?
Q. Why cant I get less than the minimum of 50?
A. Another good question and one we get asked a lot. Basically if we were to make less than 50 available for custom made coolers the price we would need to charge would be more than double as much as the 50 price. Our costs, normal production wastage and time taken for less than 50 is almost the same for 50 so in reality it is not cost effective for us and it is way to expensive for you the client.
Last updated 16/7/20
We learnt many years ago that there are a lot of elements needed to make a great cooler in Australia for Australians. You have to have the highest quality raw materials possible, the printing and design has to be awesome and to make the experience a total joy, the customer service has to be exceptional every single time.
Stubby Coolers Online has strived to make all of these points into benchmarks and used them to create the absolute best custom stubby holders ever at the cheapest possible price and to provide the best buying experience second to none in our industry.
We want you to know before you buy your coolers about our famous 100% Quality Guarantee.
Simply put it means that if in the unlikely event your drink coolers have been manufactured incorrectly we will completely replace your order and that in purchasing from us your coolers will be the best value for money available. See here for more