Alll of our coolers are covered by our 100% quality guarantee. Stubby Coolers Online will only consider a claim for faults or transit damage within 7 business days of the delivery date so please make sure you inspect your delivery as soon as you get it.
Your Stubby Holders will be eligible for return only if they have been damaged in transit, have a manufacturing fault or do not comply with the signed off final proof. (Please see below regarding colour matching).
You can not return your coolers if you simply change your mind or don't like them for whatever reason.
You must first contact Stubby Coolers Online by email or phone 0497 111 243 and outline the issue.
We will then arrange with you to either send to us a photo or a sample of the coolers - once this is done a quick and final decision will be made.
You may be asked to return all of the suspect faulty coolers however once it is determined that a manufacturers fault exists then the coolers will be replaced very quickly - if however the coolers returned are deemed satisfactory they will be returned to you. We may charge freight for the return.
Stubby Coolers Online will endeavour to match the colours shown in their visual designs and final art proofs to the finished product, however due to many factors such as ink variation, fabric variation, the different computer monitors used by our clients and the like, an exact match may not be possible and we can not guarantee it. Stubby Cooler Online will not entertain a claim for faulty coolers based on colour matching unless you supply us with a colour swatch or a pms colour number as defined by the Pantone colour matching system prior to placing your order.
We learnt many years ago that there are a lot of elements needed to make a great cooler in Australia for Australians. You have to have the highest quality raw materials possible, the printing and design has to be awesome and to make the experience a total joy, the customer service has to be exceptional every single time.
Stubby Coolers Online has strived to make all of these points into benchmarks and used them to create the absolute best custom stubby holders ever at the cheapest possible price and to provide the best buying experience second to none in our industry.
We want you to know before you buy your coolers about our famous 100% Quality Guarantee.
Simply put it means that if in the unlikely event your drink coolers have been manufactured incorrectly we will completely replace your order and that in purchasing from us your coolers will be the best value for money available. See here for more