All of our coolers are covered by our 100% quality guarantee but Stubby Coolers Online will only consider a claim for faults or transit damage within 7 days of the delivery date so please make sure you inspect your delivery when you get it.
Your Stubby Coolers will be eligible for return only if they have been damaged in transit, have a manufacturing fault or do not comply with the signed off final proof.
You can not return your coolers if you simply change your mind or don't like them for whatever reason.
You must first contact Stubby Coolers Online by email or phone (0497 111 243) and outline the issue
We will then arrange with you to either send to us a pic or a sample of the coolers - once this is done a quick and final decision will be made
You may be asked to return all of the suspect faulty coolers and once it is determined that a manufacturers fault exists then the coolers will be replaced - if however the coolers returned are deemed satisfactory they will be returned to you at your expense.
Stubby Coolers Online will endeavour to match the colours shown in their visual designs and final art proofs to the finished product, however due to many factors such as ink variation, fabric variation, the different computer monitors used by our clients and the like, an exact match may not be possible and we can not guarantee it. Stubby Cooler Online will not entertain a claim for faulty coolers based on colour matching unless you supply us with a colour swatch or a pms colour number as defined by the Pantone colour matching system.